Important Information and Terms and Conditions

These T&Cs are for the interest of safety, responsibility and welfare for our clients. We reserve the right to change these terms and conditions at any time. Any changes will take immediate effect and it is the responsibility of our clients to read these.

1. Training Classes and 1-2-1 Training

Bookings:

Payment is required in full before attendance to a class. To ensure you are guaranteed a place on a course, it is advisable to pay by BACS or cash and to complete the online booking form. By completing a booking form you have acknowledged that you are aware of our terms and conditions. Confirmation of your booking will be forwarded by email. It is the client’s responsibility to ensure they arrive at the right venue and at the correct time. Rock Villa Canine Care reserve the right of attendance for all courses and training services.

We cannot guarantee a place on a course unless prior payment has been made via a bank transfer or cash. We don’t take cheques as payment. If you request a place on a course without paying by return of a booking form, there is no assurance a space will be available on commencement of the course. We will endeavour to contact you when places are limited.

Classes:

We limit the number of dogs in our classes to provide the appropriate trainer to dog ratio. Booking in advance guarantees a place on our courses.

You must not knowingly book a dog that shows aggression or nervousness onto a training course, unless it is a specific course that is intended to address these issues. We reserve the right to excuse dogs that are aggressive in class unless we have assessed your dog for a re-socialisation class. If you do not advise us of potential problems and your dog shows aggression in class you will not be entitled to a refund. Contact us if you are not sure whether a class is suitable for your dog. If you are unsure about the suitability of your dog in class and have not asked us to assess your dog before your attendance, you will not be refunded if your dog is unsuitable for the class you have booked. If we have agreed to your dog attending but the dog is not suited to the class environment, we will offer you alternative arrangements, such as working with you on a one-to-one basis.

Please notify us beforehand if you are unable to attend a class. Make-up sessions are always possible. If you miss a lesson we will move you into another upcoming class or we will endeavour to ensure you are able to catch up at your next attendance. We will always do our best to accommodate you.

Cancellations:

Cancellations for a course that has been paid for requires at least 48 hours notice. Course fees will not be refunded within 48 hours notice of the course starting. We are unable to refund course fees once the course has commenced. Any refund will incur a £20.00 administration fee. No refunds are given for non-attendance to a course.

The Landlord of the venues may cancel at short notice the use of the hall. Should this occur you will be notified by email as soon as possible. Insufficient numbers booked onto a course may result in the course being postponed or cancelled. In this instance you will be notified of future course dates or offered private tuition. If this is not acceptable a full refund will be given.

If you cannot make your current class schedule, we encourage you to consider transferring to a different class (where your fees will be also transferred); however the transferring is subject to availability of the class.

Requests for a refund and any cancellations, including for one-to-ones are made at the discretion of Rock Villa Canine Care and any decision is made on a case-by-case basis.

Please note: All prices are subject to change.

1-2-1 Training sessions:

The training session will take place at your home or at a suitable, agreed location, depending on the nature of the training. Practical aspects of the programme are included and will be demonstrated to you. Fees must be paid at least 24 hours prior to the training session.

Any parking expenditure or congestion charge, if applicable, will be in addition. There is a surcharge of £35.00 for appointments scheduled for after 5.00pm on weekdays or on weekends. If you need to cancel your appointment please inform me, allowing 48 hours notice. Cancelled appointments with less than the notice period will incur a cancellation charge of £30.00.

Private Training Cancellations

Cancellations require 24 hours’ notice or 50% cancellation fee may apply. Please note: 100% cancellation fee applies for No Shows.

Multiple Dogs

For reasons of safety, we do not allow a single handler to bring multiple dogs to class. If you have multiple dogs, please ensure that you have multiple handlers, so one for each dog.

Weather Conditions

Classes do generally go ahead in all weather conditions, however with extreme rain or storms classes will be postponed until the following week.

Puppies must complete the Puppy Training Programme by the age of 24 weeks. Non-attendance to the puppies home after 24 weeks is taken as the Puppy Training Programme as being delivered.

The Puppy Plan has been developed to try and prevent behavioural problems, owners giving up on their dogs, and reduce the thousands of dogs who are handed over to rescue organisations, returned to breeders, or are euthanised for preventable behaviour problems.

The Puppy Plan aims to be completely inclusive, irrespective of where the puppy has been bred, whether pure bred or crossbreed, or the circumstances surrounding their birth. Furthermore it aims to help every dog to be the very best he or she can be, give new owners the confidence to know their puppy has had an excellent ‘primary school education’ and raise the standard of puppy socialisation throughout the country and hopefully beyond.

Vaccinations

Vaccination plays a central role in protecting dogs from major canine infectious diseases. Please check with your Vet to be sure your dog(s) are update with their vaccination programme. Vaccination Cards must be shown on week 1. In the case of puppies the first vaccination will normally be at about eight weeks of age, with a second dose at 10-12 weeks. Your puppy won’t have full protection until two weeks after the second vaccination takes effect. Please note: puppies cannot attend a class until they are fully protected. After that, annual booster vaccinations are needed to maintain your dog’s immunity.

Failure to provide confirmation will result in puppies not being able to participate in a class.

Also, puppies who have not completed their vaccination programme must not walk on the ground outside of the venue and are to be carried into and out of the hall to and from vehicles.

Kennel Cough is not a required vaccination for training, but we do highly recommend your pet getting this vaccine before or after classes. If you do choose to get this vaccine you must wait at least 5 days before you can attend class.

Considerations:

Class environment

When arriving at class please avoid meeting the other dogs on lead. Not all dogs like to be near other dogs when restrained on lead and may react as a consequence. Do not crowd doorways and allow plenty of room for a dog to enter and exit the hall. On arrival enter the hall when requested and take a seat. Do not allow dogs to play together outside the venue before a class, as this can cause excitement and a lack of attention during the session.

A toilet break before each class will ensure your puppy is empty and comfortable. Please be a responsible dog owner and always clean up after your dog. Take home all used poo bags and do not leave these on the premises or outside in the car park.

For livelier, excitable dogs it can be beneficial to exercise your dog before class with a game or a short walk. Do not over-exercise your dog before a class otherwise they will be too weary.

Please consider others in a class and switch off your mobile phone. We ask that you don’t hold conversations on your phone during a class. Photography or video recording is not permitted in class. We may occasionally record for promotional purposes, however please let us know if you do not wish to appear.

Dogs unfit for class:

Welfare and safety of all dogs is paramount to us. Dogs in an unfit state of health due to illness, disease or injury cannot be brought to class. Do not bring your dog to class if they have been in contact with an infectious disease, such as kennel cough or conjunctivitis. If you are unsure as to whether your dog is well enough to attend, please refer to your Vet. If your dog is unable to attend, you are encouraged to attend the class without your dog so you can maintain continuity of training.

Bitches in season are not permitted to attend a class. Please notify us if you consider your bitch may come into season during a course. Refunds are not given although we may offer alternative arrangements, such as deferring to another course.

Welfare and safety:

Please keep to areas of the building designated only for our training purposes. All dogs must be kept under the owner’s control and on a lead, except where specifically instructed by our instructor(s). You are responsible for the conduct of your dog at all times. Dogs in class must not lunge or bark at other dogs present.

We provide a safe and secure environment as practicably reasonable and endeavour to apply good practices with all our training services. We strive to run all classes in as safe and professional manner as possible. Rock Villa Canine Care also takes all reasonable precautions when providing behavioural services to minimise the risk of injury from being bitten. However remote, dog training is not without risk therefore participation in training and behaviour services is at the owner’s risk. Rock Villa Canine Care or any of its individual assistants, or helpers, will not accept responsibility for any loss, injury or damage to any persons, or dogs attending a course, or to their property howsoever caused during the provision of dog training activities.

All training provided will be by instructors who have been trained by Rock Villa Canine Care and have been deemed by us to have the necessary experience and skills.

Use of information or advice given in connection with the above sessions including, but not limited to any liability for errors, inaccuracies, omissions or misleading or defamatory statements.

Owners are advised to have appropriate pet insurance cover that includes third party liability insurance. Rock Villa Canine Care has public liability and relevant business insurance to run classes and provide behavioural counselling, providing adequate cover for our business liabilities.

We will not take responsibility for misinterpretation of advice. Whilst we hope you find the information and guidance given interesting and informative, the contents are for general information only. We believe the contents to be true and accurate as at the date of the session but can give no assurances or warranty regarding the accuracy, currency or applicability of any of the contents in relation to specific situations and particular circumstances. As such, the contents should not be relied upon and professional advice should be taken in specific cases. In addition, none of the content of the session will form any part of any contract between us or constitutes an offer by us. Specific disclaimers may apply in addition to certain content or parts of the session.

Children in class:

We encourage family members to attend classes. Children are welcome and when encouraged to participate often make competent handlers. Children under 16 years of age must be accompanied by an adult. Children are encouraged to behave appropriately in the presence of unfamiliar dogs and are requested not to run in class, or distract other dogs from working. For safety reasons it is advisable all children are educated in how to approach an unfamiliar dog. I do provide instruction in how to interact with an unfamiliar dog.

Young children may not find training classes exciting. It can be challenging to supervise young children while training a dog. Very young children can become bored and may need another adult to supervise them. If you provide your children with entertainment during a class, please ensure it is quiet and will not distract the class.

What to wear:

Our training involves practical handling therefore appropriate shoes and clothing is recommended. Please wear comfortable flat shoes for safety reasons, as you will be moving about. You will be required during training to get down on the ground therefore suitable attire is recommended.

Start times:

Please arrive in time for each class as latecomers can be disruptive to the other dogs in class. Dogs arriving late can experience stress if barked at by the other dogs. If you are late and we are working dogs off lead, for safety reasons the doors will be locked. Please wait for a convenient moment and we will open the door for you.

Our methods:

As a member of reputable organisations including a member of Kennel Club and in accordance with membership Code of Practice, we practise kind, fair and effective techniques avoiding the need to use physical correction of any type. Harsh handling of dogs is wholeheartedly discouraged and the use of check chains and other coercive or punitive methods, including lead jerking, shouting or smacking, is not permitted.

You must not use any gadget or device in class that we consider aversive, such as slips leads, pinch collars, spray collars, compressed air canisters, rattle cans or water squirters, or any other device, or method, that has potential to cause injury, pain or fear. Any owner who continues to use harsh methods when asked not to, will be asked to leave our classes and not return.

2. Behavioural consultations

Behavioural problems in dogs arise for many different reasons, and many different factors may be involved. Gaining a good understanding about the impact of these factors and why they cause your dog to behave in certain ways is crucial to successful long-term behavioural change.

Simply trying to stop an undesirable behaviour by trying to coerce your dog into suppressing it is unlikely to be successful in the long-term, and may actually worsen many behavioural problems. Therefore, it is important to get the right kind of professional help from an appropriately qualified and experienced behaviourist.

Behaviour modification is very rarely a quick fix. Most dogs will show improvement, quite often marked improvement and some may even be “cured”. However, this takes time (both invested and elapsed), commitment, effort and hard work and involves changing the way certain things are done and it is you, the owner, that must do most of this work (with my help of course). It is important to understand this before you book a consultation, as owners that are not committed to the process or who have unrealistic expectations are much less likely to be successful in their attempts to modify their dogs behaviour.

About your Consultation

Behaviour consultations are conducted by Jackie Manville PhD, ACMI, CIPD Fellow, AHCP, Kennel Club member.

I am a qualified, accredited and highly experienced Animal Practitioner who has been treating dog behaviour problems throughout Staffordshire, and parts of Somerset. Occasionally I will have someone accompany me on home visits, however you will be asked to approve this beforehand.

Before the Consultation:

A behavioural consultation helps to identify the underlying motivation for any unwanted behaviour. A programme will be devised for your needs based on my behavioural diagnosis and specific to your requirements to help you manage and modify this behaviour. Behavioural issues are often complex having taken time to develop. Therefore, before proceeding it is necessary that any potential underlying medical condition or potential cause of pain that could be contributing to your pet’s behaviour is ruled out. Prior to your appointment you will be required to complete and forward the following:

Vet Referral Form: To comply with the guidelines of the professional organisations to which I belong and to rule out any potential underlying medical causes, you are requested to have your Vet complete and sign a Referral Form which we are able to provide you.

Pre-Visit Questionnaire: This helps build a case history and you should complete this as fully and as honestly as possible, citing examples where necessary.

Video footage: You may be asked to provide video footage of your pet’s behaviour on a day-to-day basis as this can aid the consultation process, as it is possible your pet will not perform certain behaviours during my visit. However, it is not necessary to provoke your pet into performing the problem behaviour, as I do not need to see the full extent of the behaviour to treat it

It is important that the forms are completed and returned to me prior to the consultation. Failure to do so may delay the consultation or incur additional costs due to postponement of the appointment. If you schedule an appointment but do not return all of the requisites for a consultation, three days prior to your appointment, I reserve the right to cancel your appointment.

In the interim

Interim management advice, is dependant on the nature of the problem.

You may be given interim management advice on how to manage your dog’s behavioural problems safely until I can see you.

Re-read before the consultation guidelines as a reminder of how to prepare for the consultation.

The day of the appointment

Do not to feed your dog on the morning of the appointment (unless there are medical reasons why this is inadvisable).

If your dog shows any form of aggression towards unfamiliar people, please ensure any safety precautions are put in place before the appointment.

When I arrive, I will ask for your referral form (if a paper referral has been made and the form left with you). If your dog(s) have been shut away while I am shown in, I will usually ask for them to be brought in, occasionally this will be on lead or muzzled if the behavioural problem involves aggression towards strangers.

During the Consultation:

The consultation will take place at your home however I may ask to accompany you on a walk. Practical aspects of the programme are included and will be demonstrated to you. Please allow up to 2-3 hours for the consultation, depending on the option.

Fees must be paid at least 24 hours prior to the consultation and include all pre-visit correspondence and contact, the initial consultation and an assessment. Any parking expenditure or congestion charge, if applicable, will be in addition. There is no travel charge for journeys within 20 miles of Wembdon, outside this radius there will be an additional charge of 45p per mile including return travel.

There is a surcharge of £35.00 for appointments scheduled for after 5.00pm on weekdays or on weekends. If you need to cancel your appointment please inform me, allowing 48 hours notice. Cancelled appointments with less than the notice period will incur a cancellation charge of £30.00. Any refund will incur a £20.00 administration fee.

After the Consultation:

A sound leader knows the way, follows the way and leads the way!

At the end of the assessment, I give the client detailed instructions on precisely what you need to be doing with your dog(s), both inside the home and outside.

Thereafter, I do a followup in 48 hours with a comprehensive behavioural development plan summarising your dog’s history, the diagnosis and the treatment plan recommended, a copy is sent to you and the referring vet, if applicable, and I telephone the client to discuss the first two days progress, but the client can ring me at any time if they have any worries or concerns.

Occasionally, one hears of dog behaviourists who don’t conduct home visits, making their clients visit them at their home or office. With all respect to these professionals, this is not the most effective way to operate and all assessments should be conducted at the dog’s home.

If you don’t see the dog and the owner in their home environment, you miss a lot of evidence and information, which is vital to understanding how their problem behaviour manifested itself in the first place. Furthermore, the dog is unlikely to behave in the same way in an unfamiliar location and neither is the owner.

I honestly and strongly believe that most behaviourists are well aware that a home visit is the most effective way to go, so those who don’t undertake them are doing so for their own benefit, rather than their client.

Follow-Up Environmental Sessions

Don’t be swayed by certain high profile behaviourists who claim on their websites that a single visit will suffice and no follow sessions are necessary what ever the problem. In my experience this is unfounded.

I would never leave a client without support after a home visit and development plan, this is both unprofessional and reckless. What you can expect from me is a continued actual presence on walks with the owner after the initial assessment, and to continue to instruct away handling problems, as no amount of telephone and email support can makeup for a lack of actual expert presence and real life situations over a number of sessions. I will not cease supporting you and your dog after receiving my fee.

As a professional I would never expect the client to just go it alone, as this could result in the owner falling foul to the law very easily. Dog aggression is a very serious behavioural problem.

I never underestimate or dismiss the considerable loss of confidence which owners feel when their dogs initially start to exhibit aggressive tendencies, or when other dog owners subject them to abuse. There is also all the humiliation and embarrassment this leads to, let alone the potential for falling foul of the law.

When I am working with the owner and their dog in public places where I am always accountable for my actions, I demonstrate confidence in my training experience and methods.

The only time I will make the claim that it usually is not necessary to see the owner and their dog again for environmental work, is where the problem occurs exclusively in the home, for instance separation anxiety, barking at visitors, etc. In most of these cases, I usually find that one visit does suffice and our telephone and email support is generally all the owner needs. We will never ignore your emails and telephone calls! With me you will always be supported.

For more detailed information call me on 07990 066040 or me email jacmanville@gmail.com

Disclaimer:

Animal aggression can cause injury, including fatal injury, to other animals and people. Treatment for aggression is not a guarantee of success and modifying behaviour does not assure that the aggression will be successfully controlled. It is the responsibility of the owner to ensure that their pet does not harm in the future.

Precautions may involve, but are not limited to, keeping a dog on lead, the use of muzzle, informing others of the dog’s aggressive tendencies, not mixing with certain types of people or other dogs, or confinement behind fencing and doors. Owners remain responsible for their dogs at all times and are advised to have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party. It is strongly recommended that your dog is insured for third party liability with or without Vet cover.

Refunds:

Refunds for home visits cannot be given unless the animal has been re-homed or no longer in the owner’s possession.

3. Website

Intellectual property rights:

The Rock Villa Canine Care website and its content, including without limitation the design, text, graphics and all software and source codes connected with the website and its services, are protected by copyright and other intellectual property rights and legislation. In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted or distributed without the prior written consent of the copyright holder. For downloadable handouts and factsheets, permission is granted for one copy to be printed per owner for personal use.

Handouts and factsheets cannot be altered, modified or reworded for further distribution. Photographs, video or any graphics cannot be used without the accompanying text or without obtaining the permission of the copyright holder. Material from this website is for personal use only and is not to be redistributed.

To our knowledge any books, DVDs, training devices or equipment sold or promoted through this website are to promote only kind, fair and effective methods. We do not intend to endorse any material that advocates the use of punishment or harsh methods. Opinions and advice given through this website through these materials may not reflect those of Rock Villa Canine Care.

External links:

Any external link through this website is provided for convenience. Use of links or their content is at your own risk. I am happy to link to other websites however please contact me first before linking to this website.

Confidentiality:

All client details are kept in confidence and are not passed onto a third party for promotional use. Any details disclosed to Rock Villa Canine Care assistants and helpers is only on a ‘need to know’ basis. Email addresses are used to inform clients of Rock Villa Canine Care! Services and activities, you can request not to receive emails from Rock Villa Canine Care.